A very common cause of problems is that your Bluetooth adapter is located very close to an active USB 3 port or device.
Try moving the location of any plugged in USB 3 devices on your desktop computer. In this example they are being removed from the rear of the PC...
On a desktop computer you may find that you have a Bluetooth or WiFi/Bluetooth
Combo Card
) at the back of the computer.
If this is the case and you are plugging USB 3 devices into sockets on the rear of the system check for extra USB 3 ports on the front fascia that are not being used.
If you have spare ports on the front of the system try switching to these free ones to increase the distance between the active USB 3 ports and the Bluetooth adapter.
... and instead the USB 3 cable is now being inserted into a free USB 3 port on the front of the PC
If your computer has a small antenna box that is connected to the back of the computer via cables then make sure that the cable on this box is fully unwound and that the device is as far away from any USB 3 devices as possible and at the same time as close to your Bluetooth devices as possible.
